Speed testing for Slow Speeds

If you are having problems with slow speeds on your connection, we need to run some tests, so that we can work out exactly what is causing the issue, & get it sorted as soon as possible.

The very first thing to check is to see if your account has been shaped.

Check your usage & make sure that you haven't gone over your data quota

The second thing to do is to restart your modem/ router

this clears any cached information & can make things run a lot better

Number 3 - make sure that your computer isn't running anything in the background.

Check for viruses & any other malware as well as torrent or other down or uploads that you may have forgotten about

Still no good?

Ok, now we need to run some tests & email the results thru to This e-mail address is being protected from spambots. You need JavaScript enabled to view it

copy & paste the info from here on & put it, & your results, in an email to us & we will get right onto it

Poor speed can be caused by many factors, from the condition of your telephone cable in the street, to bad wiring in your house, to faulty splitter/filters, to electrically noisy equipment nearby, to faulty surgeboards, to issues at the telephone exchange, to viruses or other malware or at our end & so on.

We need to establish where the problem lies, in order to be able to rectify it. If you follow these simple steps, & send me the results, we can work out what is causing the issue.

Initially we need to know

a) Brand & Model of your modem

b) Is modem connected to computer via ethernet , usb or wireless?

c) how many other computers are using the internet connection?

Step 1 – Switch your modem/router off for 5 minutes & then switch it back on. When it restarts, please check speed again.

(sometimes this is all it takes as the Modem's cache can need to be cleared)

Step 2 - Check that you have a filter on every telephone device in the house, including all faxes etc - you do need one

Step 3 - Pick up your telephone handset & dial "1" listen to the line, can you hear a noise like frying eggs? If so, contact your voice provider & report a fault.

Step 4 - close all bandwidth intensive programs, like Bit Torrent etc & navigate to http://speedtest.ispone.com.au

run two speed tests & copy & paste the results back in a reply email to this address

(To copy, use the Copy button or select all the text in the black box)

Step 5 - Unplug all telephones & telephone equipment & their associated filters in your house. Plug the telephone cable to the modem, directly into the telephone wall socket.

Then, again with no bandwidth intensive apps running, go to http://speedtest.ispone.com.au & run two further speed tests.

copy & paste the results in your reply email

(To copy, use the Copy button or select all the text in the black box)

Step 6 - switch your modem off again for two minutes, & then back on

This last off & on gives us a start & an end to a session with tests, so that we can further analyse data

Step 7 – go to http://speedtest.ispone.com.au and run two further tests at another time of day

copy & paste the results in your reply email

(To copy, use the Copy button or select all the text in the black box)

Step 8 – go to http://speedtest.ispone.com.au and run two further tests at another time of day

copy & paste the results in your reply email

(To copy, use the Copy button or select all the text in the black box)

Another useful test, to check for any rogue applications on your computer is to run the "ten minute idle" test

Leave your computer running, but with no applications or programs running

Switch your modem off for 5 mins

Switch it back on again & record the time that you turned it back on

Wait until the modem connects & then leave it connected for 10 mins

Switch the modem back off for 5 mins - record the time that you turned it off

email me the times that you switched modem on & then off - that way I can pinpoint the exact session that the modem was on

for the Idle test, & see if any data transferred, even while everything is just idling.

We need to have this information in your reply email:

a) Brand & Model of your modem

b) Is modem connected to computer via ethernet , usb or wireless?

c) how many other computers are using the internet connection?

Speed test as is – Step 4

Speed test in isolation – Step 5

Speed tests in morning, middle of day & evening (step 4 or 5 plus 6 & 7)

(one of these test can be the test as / is and/or isolation test)