How do I use it?

The first time you call your MessageBank service, voice prompts will guide you through recording your personal greeting.

•   When you are asked to enter your PIN, dial the last four digits of your phone number (this is your temporary PIN)

then press

#

•   MessageBank will then prompt you to enter a new  6 digit PIN.

•   Follow the prompts to set up your mailbox.

Accessing your MessageBank

To access MessageBank from the phone it’s  connected to

Press  1   2   5     1   0   1  and, if prompted, PIN   #

To access MessageBank from other fixed or mobile services within Australia

Press  1   2   5     1   0   2  and, when prompted, Mailbox Number

(which is your phone number including area code) PIN   #

To access MessageBank from services connected  with PABXs or other carriers

Call 1800 135 102.

listening to messages

Your messages will play automatically.

After listening to your messages you can:

PRESS  1  to replay the message

PRESS  2   2  to directly call back the person who left the voice message

PRESS  5  to delete and go to the next message

Storing messages

•   MessageBank automatically stores all your new messages for 14 days.

•    Once played, messages are kept for 7 days unless  you delete them.

•    You can store up to 60 messages of up to 5 minutes long.

The easy way to answer when you’re away from  your phone, on another call, when you’ve dialled  up the Internet or you simply can’t answer.

Changing your PIN and/or greeting

The PIN can be changed at any time, and using a PIN from the home phone is now optional. To change your PIN access the MessageBank Main Menu and:

press  3  for the Setup menu, then

press  3  for the PIN Change menu, then

press  1  to change the PIN or

press  2  for Security Settings, then

press  1  to turn on Optional PIN

When Optional PIN is on, your PIN will still be required when calling your mailbox from another fixed phone or a mobile.

Managing your messages

You’ll know you have new messages if you hear a special dial tone when you pick up your phone.

If you dial up to access the Internet from the same telephone line as your MessageBank, clear any new messages before logging in, as your modem may have difficulty dialling the Internet if the special dial tone is present.

Knowing who’s called

If a caller hangs up after your personal greeting, you can find out their number (if it’s not a blocked call or a silent number).

PRESS  9  for Main Menu

PRESS  3  for Mailbox Set-up

PRESS  5  for Mailbox Options

PRESS  6  for Hang Up Messages, then choose ON

MessageBank will store up to 5 Hang Up Messages.

The easy way to answer when you’re away from  your phone, on another call, when you’ve dialled  up the Internet or you simply can’t answer.

Shortcuts

At any time:

PRESS  9  to Return to Main Menu

PRESS   to Cancel and Go Back one menu level

PRESS  8  for Help

When listening to your messages:

PRESS  1  to Go Back to the start of the message

PRESS  2  to Go Back 8 seconds

PRESS  3  to Go Forward 8 seconds

PRESS  3   3  to Fast Forward to the end of the message

PRESS  6  to Skip to the next message

PRESS  7  to Pause a message while it is playing

PRESS  7  to Resume again

Changing the time before MessageBank answers the call

The time before an unanswered call is forwarded to MessageBank is automatically set to 20 seconds (approximately 7 rings). You can change this to any time from 05 to 60 seconds.

To change the time before a call is forwarded

9   9

Time in Seconds   #