do a traceroute

Close as many programmes as you can

Especially make sure that any torrent application is closed (not just torrents paused)

Then you need to identify the IP address of the server/ website in question.

The easiest way is to open a Command Prompt & check your open connections

So – Connect to your server/ website as per normal, then

Win XP

click Start

then Run

Type CMD in the run box & hit OK

Windows Vista

Click Start and in the Start Search field, type cmd and press Enter

The search should find a program called cmd.exe

Right-click on the cmd.exe program and left-click on Run as Administrator

Windows 7

Click Start and in the Start Search field, type cmd and press Enter

The search should find a program called cmd.exe

Click on the cmd.exe program

Type the following into the Command Window that appears:

netstat -n -p tcp -b | more

We need to identify the server/ website in question

For example with WoW

You will see a line like this one (depending on World of Warcraft):

TCP XXX.XX.XX.XX:XXXX YY.YYY.YYY.YY:3724 ESTABLISHED ZZZZ

[WoW.exe]

The X is your IP address.

The Y is the address of the server you are connecting to. The 4 digit numbers after the : in both cases indicate the port used.

The Z is the process id for World of Warcraft on your computer.

Now we need some information on your connection, in the same command window, type in:

tracert YY.YYY.YYY.YY > C:\tracert.txt

(Obviously replacing the Y with the info we gained in the step above – also don’t type in the port number or colon (leave off :3724))

This will generate a text file in the root of your C drive called tracert.txt

Locate the text file & attach it in your email reply

Alternate method

Type tracert YY.YYY.YYY.YY as above without the > or file name

When the Trace route is complete right click & choose Select All

Which will highlight all the info

Press enter to copy to your clipboard

Then click into your reply email to us

& press ctrl + v (to paste)

Then send the email