Sunday 29th of January 2012


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Here you will find a wealth of helpful information, · an extensive Modem Manual collection,
plus the ability to check your usage, login to your account, check your emails via webmail, & a great members forum.

Use the buttons above
My WebMail - check your emails via webmail
My Account - check your invoices, update CC info, real Time usage & more
My Usage - Check your usage - Note may be out by up to 24hrs

Login below right for the Members Forum & have your say

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New Plans
Written by Australis Support   
Monday, 16 January 2012 13:47

One of the things that we did over the festive season was work out an all new set of plans

These will be released in February, & will provide better value for money, more data & lower prices, across all of our speeds:

White, Red & Black

We will be releasing more information about all of these new plans very soon, in the January Informer, & of course on this website & our main site.

Keep your mailbox ready for the news!

 
Help Desk

New Help Desk

 

New feature added to the website today - Help Desk.
After you have logged in your will see it in the Support menu

Use it to log a support ticket so we can assist you as quickly as possible

As more & more people use the Help Desk, we will place answers to common problems in the Knowledge Base, & you might be able to find the answer there to your problem without even raising a ticket.

If you have any questions, shoot us an email
Please Note: you do need to be logged into the system to lodge a ticket. You can create your own login details though

 
New ADSL Plan PDF Print E-mail

New ADSL plan released

 

Available in two colours (three speeds) with 20GB of data during peak & a bonus 20GB of data during off-peak

red2020 black2020

Red (1500Kbps) 20+20 is $50.95 per month when you have another service with us, like Landline or Mobile Phone

Black (ADSL 2 or 8000Kbps if we can't get ADSL 2 for you) 20+20 is $60.95 per month with another service

 

available for ordering now!

Last Updated on Wednesday, 30 November 2011 00:31
 
Service Disruptions
Written by Australis Support   
Outage Notifications
-------------------

No Current widespread disruptions

For past service distruptions...

Last Updated on Friday, 16 December 2011 13:59
Read more...
 
New Hosting PDF Print E-mail
Written by Australis Support   
Monday, 15 August 2011 16:45

New Hosting Servers

 

During the month of August we are moving all of our hosted websites to new servers.

If your domain name is registered with us, we will take care of everything for you, including;

  • Backing up your site
  • Restoring it on the new server
  • changing the DNS settings with the Domain Name Registrar

 

If you use a different Domain Name Registrar we will email you & request that you change your DNS to our new settings

 
New Gear
Written by Australis Support   
Friday, 13 January 2012 17:14

3G8WVThis week we have added a bunch of great new gear NP121& gadgets to our on-line shop here & also on our home page here

Including a heap of Wireless 3G stuff - so you can connect whatever you want to your Wirless 3G connection

& also some great home networking gear, including powerline & wireless bridges. 

If you are having a home networking problem, or would just like to extend your internet coverage in your local network,  check out our pages, we have the answer!
Soon we will be adding in some more fantastic Billion gear as well

 
New TRIBE Mobile Plans PDF Print E-mail

New Mobile Phone plans

We are about to release our latest & greatest Mobile Phone plans later this week

TRIBE Mobile Plans

tribe_mobile

These plans come in 3 sizes $49, $59 & $79 per month

They all feature generous included call value, generous amounts of data, free access to your social media AND a massive included call value for Tribe to Tribe calls

Why Tribe? Tribe is defined as a group of persons having a common character, occupation, or interest - since these plans are for calling within your social or business group (or 'tribe') we figured it works for us :-)

Check them out here

 
HD Internet Phone - It's Here! PDF Print E-mail
Written by Australis Support   
Tuesday, 19 July 2011 13:58

You asked for it. We promised it. Now it's here. Slash the cost of your monthly landline bill with high-quality internet telephone that plugs right in to your modem.

How does it work? HD Internet Phone (you may know it as VoIP) takes the analogue signals audio signals you transmit when you talk on the phone and turns them in to digital signals that can be transmitted through your internet connection. This clever leap in technology allows you to use your internet connection to make FREE or low cost calls all over Australia and the rest of the world to any service!

And unlike internet voice services like Skype you can use your telephone. Simply plug an Analogue Telephone Adaptor (ATA) right in to your modem and plug you telephone in to the ATA and you're set; the only difference you'll see is in your bill.

We have 6 plans to choose from. All of our plans come with free local and national calls, plus extras to sweeten the deal:

World Caller - Free calls to 30 countries and free mobile calls to 10 countries - special! $14.95pm for the first 3 months (normally $23.95pm)
Mobile Caller - Free mobile calls, plus free calls to 5 countries - $34.95pm
NZ Caller - Free calls to NZ home and mobiles - special! $14.95pm for the first 3 months (normally $23.95pm)
UK Caller - Free calls to UK home and mobiles - $39.95pm
Inter Caller - Free calls to 50 countries and free mobile calls to 20 countries - $49.95pm
Biz Callers - Free calls to mobiles, plus free calls to five countries and the added benefit of 2 lines out - $49.95pm

It doesn't stop there, though. Because you need a telephone line to have the internet but you won't be using the line for calls, we're offering a special discounted price for our VoIP users: $24.95pm line rental.

Click here for more information or call us now on 1800 288 871.

Last Updated on Thursday, 21 July 2011 18:20
 
New Hardware Online Shop PDF Print E-mail
Written by My Australis Admin   
Thursday, 29 September 2011 16:22

rvrtelcoOur new on-line shop - just for hardware is nearly complete.

you can take a look here http:// www.rvrtel.com

It features a new range of modems & some other cool gear & we are adding new products all the time

Last Updated on Thursday, 29 September 2011 16:25
 
New Payment Option Added PDF Print E-mail
Written by Australis Support   
Friday, 01 July 2011 13:12

Today we have added another way to pay your monthly account.

Direct Debit from your bank account to ours.

Simply follow this link to the secure Westpac Payway portal & sign up to have your monthly account automatically debited from your account.

logo-westpac

Alternatively you can download a form, fill it out & post or fax it to us

icon Direct Debit Form - Fixed Payment (70.38 kB 2011-07-01 03:28:44)

icon Direct debit Form - Variable Payments (70.82 kB 2011-07-01 03:29:26)

 

Last Updated on Friday, 29 July 2011 11:30
 
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I just want to say a word or two about the support I routinely receive from your tech support representative named Mike.

I find him to be remarkably well-balanced, mature, humourous, with excellent communication skills, and, not least of all, highly technically proficient. I have dealt with many many different tech support people over the years, but in my opinion, he is the best. By all means, please don't apply at the "Peter Principle" to him and give him a promotion! What I would suggest is giving him a big fat raise, this way we won't lose access to him on the phone!

Seriously though, he deserves significant recognition for how well he has represented your company.

Brian Emmett IT Manager, Lifeline Northern Rivers


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